We always welcome new clients and patients to our brand new veterinary practice in Niagara. We know you will be very happy with our services.
We look forward to meeting you and your pets!
As a new client of our veterinary clinic in the Niagara area, you can expect our full attention to your pets’ needs. Our service will be provided with courtesy and respect.
Covid protocols may affect your typical expectations of a first visit to a new clinic. Please check our Covid updates or speak with our client care specialist prior to your appointment. Appointments are to be booked ahead of your visit and we ask that you text or call our clinic number once you arrive. We will then escort you and your pet into the building (pending Covid protocols) or just your pet into the clinic for their appointment when “curbside” service is required or chosen. Our goal is to see all of our clients and patients on time, and although we have contingencies for emergencies, there will be times when the unexpected will create delays. We will ensure these are minimized as much as possible and will attempt to notify you when we are delayed.
A detailed history will be collected either in the exam room or over the phone (if curbside). The veterinarian will proceed with a thorough examination of your pet, answer any questions you may have, and plan for further diagnostics or treatments as necessary. The veterinary technician will often wrap things up, perform routine treatments and provide you with further educational information as needed. Our client care specialists will handle billing and schedule any needed follow-up.
If you require prescription refills or food – please notify us at least 48 business hours before you will need it to make sure we have it in the clinic. Better yet – consider on-line ordering as you will have the option of home-delivery for all foods and some medications (once approved by our veterinarian).
We are excited to meet you and your human and animal family members!
